BOOKING INFORMATION

Tickets for events at the Civic Arts Centre and Theatre can usually be booked one of three ways:

ONLINE:
Links to tickets are next to every event listed on the website, but for a comprehensive list of all our events visit www.ticketsource.co.uk/civicartscentre
Please note that when booking online a booking fee applies of £0.45 + 6% per ticket

OVER THE PHONE:
You can also book tickets to our events over the phone - 0333 6663366. A booking fee will also be applied to these transactions.

BOX OFFICE:
You can call into the Civic Arts Centre and Theatre any time during our opening hours to enquire about events and also book tickets with us. Please note that paying with cash is the only way to avoid the Ticketsource booking fee, we do not accept cheques at the box office. 

RESERVATION POLICY:
We do not allow reservations on shows unless you are booking for a large group, school or organisation. In these instances we will reserve seats and send out an invoice which is payable before tickets are released.

BUYING TICKETS ON THE DOOR:
We would never recommend buying tickets on the door.  Advance booking secures your seat and means you don't have to wait upon arrival; it also helps us to plan sufficient staffing levels. If you must book tickets on the door, please call us prior to arrival to check there are tickets still available.

CONCESSIONS:
Ticket prices are dictated to us by the company producing the show and we are often not able to offer discounts unless it is agreed in advance with the company.  Where a concession price is available, this applies to children under 16 and over 60's, unless otherwise stated.  For in house shows (produced and performed by the Civic), we can offer group discounts.  Please contact us for more information.

REFUND POLICY:
All tickets purchased are non-refundable.  If you wish to protect your purchase, TicketSource offers booking protection that can be purchased along with your tickets.  This secures against injury/illness, travel and other disruptions.  (All claims are submitted to the protections providers and not the Civic Arts Centre). 

CARERS POLICY
On some shows we are able to offer a 50% discount for seats when a carer is attending. These must be requested as discounts are not automatically applied.

COVID REFUNDS

We are able to offer refunds if you are unable to attend due to COVID. However, we must be notified of this BEFORE the event in question. We will not refund if you attempt to claim after the event.